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Privacy Policy

Steve Madden Europe B.V. (hereinafter: Steve Madden Europe) respects the privacy of all users of its website and ensures that the personal information you provide, remains secure. With this information, we can personalise website and recommend products to you that you might be interested in. It is also advisable to go through the terms and conditions each time you visit our website; as the content of this privacy policy may vary.

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Collection & Use of Details

Steve Madden Europe is responsible for all personal details you provide us and the protection of these details. The details are saved by Steve Madden Europe.

When you place an order, we use your details to process your information and inform you about the proceedings of the order and possible later claims. With your permission we save these details to make shopping at Steve Madden Europe as pleasant as possible.

We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your order and to provide you with information which you request. We will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, only if you have indicated that you have want to be contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time. This is possible in the footer of every newsletter.

If  required, we may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). We have partners and special relations with third parties on the internet, but we never provide them your personal details, nor will we receive the details you provide to these third parties, unless you have given permission to do so and/or this is required.

Payments that you make through stevemadden.eu will be processed by us. You must only submit accurate and non-misleading info. Please keep us informed of changes.

For security reasons your order details may be stored with us but cannot be retrieved directly by us. It is possible to access look at your order details by logging into your account. You will treat your personal access data confidentially and not make it available to unauthorized third parties. We are not liable for misuse of passwords unless this misuse is our fault.

We shall not share any of your personal information with third parties located outside the European Economic Area.

Technology & Safety

If you create a Steve Madden.eu account, we will store your details on a Secure Server. Your details will be protected and treated confidentially at all times.

For sending and receiving critical information, such as financial information, we use a secure connection. We have implemented the necessary safety precautions to avoid loss, misuse or alteration of information received on our website as well as possible.

We are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us.

You are responsible for protecting against unauthorized access to your password and to your computer.

 

Contests

For any competitions we use the data to inform the winners and advertise our offers. More details, where applicable, can be found in the participation conditions of the contest.

 

Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it.

Other than as set out in this Privacy Policy, we will not sell, rent or otherwise disclose your personal data to any third party, without your consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Login

You have the option of staying logged in. Check the ‘Keep me logged in’ box and use our services without having to log in every time. This option will make your visit more enjoyable. If you request to change your personal details or if you want to stop an order you will still be asked to provide your password for security reasons. Please do not select the ‘Keep me logged in’ option if the computer you are using is being used by more than one person. Please be advised, you are only given the option of selecting ‘Keep me logged in’ if you have your browser set up to store cookies.

 

Cookies

It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

Cookies are small pieces of information that are stored on your computer by your browser. Steve Madden Europe makes use of cookies to recognise you at a next visit. Cookies enable us to collect information about the use of our services and to improve these and adapt them to the wishes of our visitors. Our cookies provide information with respect to personal identification. You can set your browser in such a way that during shopping at Steve Madden,

you will not receive any cookies.

Most of the cookies we use are session cookies which are deleted at the end of your browser session. We use these to allow you to use our shopping basket function across more than page of our site, for example. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognise that you’ve visited our website before and to remember which settings and products you preferred. These temporary/permanent cookies have a lifespan of around one month to ten years, after which they will be automatically deleted. These cookies allow us to collect and analyse data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like. Our aim is to offer you a fun, easy shopping experience on a website that is tailored to your tastes.

We use third-party advertising technologies of reputable third parties to gain insight in the behavior of visitors on our website. So we can determine the effectiveness of advertisements on our site and the third-party sites. For this we use cookies that are provided by us and installed by us. Our aim is to register certain actions and transactions of visitors and to identify certain profiles based on these data.

 

You can set your browser to not accept cookies, disabling them may prevent you from using certain parts or features of the site. We assure you that our use of cookies don’t include any personal or private details and we assure you that they are free of viruses. Would you like to read more about cookies? www.allaboutcookies.org. Want to know how to delete them? www.allaboutcookies.org/manage-cookies/index.html.

We use the following cookies:

 

Retargeting

In order to advertise on affiliate websites with products you've seen recently on stevemadden.eu. by analyzing user behavior from data collected by our cookies. This info anonymous and do not contain any personal information and do not have user profiles. When you visit a site within the retargeting network an advertisement can be shown based on your search behavior. We inform the servers of our partners with your user behavior. This information collected on our behalf and through this technology is not personally identifiable.

Google Analytics

Steve Madden Europe uses Google Analytics, a web analytics service provided by Google, Inc. ("Google") to help us with website analyzes. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, making reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You can prevent the storage of cookies by selecting the appropriate settings of your browser software. However, we would like to point out that if you do so, it may not be possible for you to make use of the full scope of all this website's functions. You can also prevent the data generated by the cookie and related to your usage of this website (including your IP address) from being conveyed to and processed by Google by downloading and installing a browser plug-in available through the following link: tools.google.com/dlpage/gaoptout.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

Use of Social Plugins

When you share products or content from SteveMadden.eu with your friends via social networks, cookies may be saved on your computer.

Facebook

Our website uses social plugins ("plugins") provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA ("Facebook"). For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit https://www.facebook.com/about/privacy/

Twitter

Our website uses social plugins ("plugins") provided by the social network Twitter operated by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit http://twitter.com/privacy.

Pinterest

Our website uses social plugins ("plugins") provided by the social network Pinterest, operated by Pinterest Inc., 635 High Street, Palo Alto, Californië, Verenigde Staten ("Pinterest"). For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit: https://about.pinterest.com/nl/privacy-policy

Instagram

Our website uses social plugins ("plugins") provided by the social network Instagram, operated by Instagram, LLC Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit: https://about.pinterest.com/nl/privacy-policy

Youtube

Our website uses social plugins ("plugins") provided by the social network Youtube, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, Verenigde Staten ("Youtube"). For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit: http://www.google.com/intl/nl/policies/privacy/

 

Declaration of Consent

I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.

I hereby give my permission to analyse and use protocol data to develop and optimize their online shop.

If you do not agree to our processing of your data in the manner outlined in the Policy, please do not submit any personal data to us.

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at support@stevemadden.eu